"Extending IT service management abilities beyond technological innovation services to deal with company-centric use circumstances; taking care of service desire and supply by way of a common System, portal, and service catalog; and dashing up innovation and workflow automation through PaaS/lower-code improvement tooling." - Charles Betz, Forrester Protecting a constant https://andyfmpsu.bloguerosa.com/32374614/what-does-enterprise-service-management-mean